01account & registration
How do I register as a CallTruck driver?
To become a CallTruck driver, please complete our online Driver Application Form:
https://form.jotform.com/easymovecanada1/calltruck-driver-application
Once your application has been submitted, our team will review your information and contact you regarding the next steps.
I cannot log in to my account. What should I do?
- Check that your login credentials are correct.
- Ensure you have a stable internet connection.
- Close and restart the app.
- If the issue continues, contact our support team at hr@calltruck.ca.
How can I update my account information?
If you need to update your registered information, please contact our support team for assistance.
02jobs & bookings
How do I receive job requests?
Available job requests will be displayed through the CallTruck Driver App, subject to your account status, vehicle type and job eligibility.
I accepted a job but cannot complete it. What should I do?
Please contact our support team as soon as possible and provide your job reference number and the reason you cannot complete the job.
What if the pickup or delivery address is incorrect?
If you notice any incorrect pickup or delivery information, please contact support for clarification before proceeding.
What if the customer is not available?
Please try contacting the customer through the available contact options in the app. If you cannot reach the customer, contact our support team for further instructions.
03payments & earnings
When will I receive my payment?
Payments are processed according to the applicable driver payment arrangements and job completion requirements.
My payment is incorrect or missing. What should I do?
Please email hr@calltruck.ca and include:
- Your registered name.
- Job reference number.
- Payment amount (if applicable).
- A brief description of the issue.
Our team will review your enquiry and assist accordingly.
I have questions about my job payout.
For questions regarding job payouts, earnings or payment discrepancies, please contact our support team.
04app & technical support
The app is not working properly. What should I do?
Please try the following steps:
- Check your internet connection.
- Ensure you are using the latest version of the CallTruck Driver App.
- Close and reopen the app.
- Restart your mobile device if necessary.
I cannot see available jobs.
Please check the following:
- Your driver account status.
- Your internet connection.
- Your mobile location settings.
- Your registered vehicle type.
If the problem continues, please contact our support team.
The app crashes or freezes.
If the app keeps crashing or freezing, please email us with the following information:
- Your mobile device model.
- Your mobile operating system.
- A description of the problem.
- A screenshot, if available.
05pickup & delivery support
What should I do if the customer requests additional services?
If a customer requests additional services or work that is not included in the original booking, please contact CallTruck support before agreeing to any additional work or charges.
What if goods are damaged during transportation?
If you discover any damaged items or an incident occurs during a job:
- Stop and assess the situation.
- Take clear photographs of the affected items.
- Notify CallTruck support as soon as possible.
- Provide the relevant job reference number and incident details.
What if I experience a vehicle breakdown?
If your vehicle breaks down during a job:
- Ensure your personal safety and the safety of others.
- Contact roadside assistance if necessary.
- Notify CallTruck support as soon as it is safe to do so.
- Provide your job reference number and current situation.
What if there is an emergency?
In case of immediate danger or an emergency, call 911 first. Please notify CallTruck support when it is safe to do so.
06driver responsibilities
All CallTruck drivers are expected to maintain professional service standards when using our platform.
Drivers should:
- Communicate with customers professionally and respectfully.
- Arrive at pickup and delivery locations on time.
- Handle customer goods with reasonable care.
- Follow the agreed job instructions.
- Keep job statuses updated in the app.
- Report any incidents or service issues promptly.
- Maintain valid driving licences, vehicle insurance and required vehicle documentation.
- Follow all applicable traffic laws and safety regulations.
07contact driver support
Still need help? We're here for you.
If you cannot find the answer to your question on this page, please contact our Driver Support Team.
CallTruck Driver Support
Email: hr@calltruck.ca
When contacting us, please provide the following information to help us assist you more efficiently:
- Your full name.
- Registered email address.
- Job reference number (if applicable).
- A brief description of your issue.
- Screenshots or supporting information (if applicable).
Our team will review your enquiry and get back to you as soon as possible.
CALLTRUCK CANADA
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Driver Support: hr@calltruck.ca Website: https://calltruck.ca