01introduction
EASYMOVE CANADA LOGISTICS PLATFORM INC. ("CallTruck", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when drivers use the CallTruck Driver mobile application ("Driver App") and related services.
This policy applies to drivers, delivery personnel, transport service providers, and other authorized users of the Driver App.
Where consent is required by applicable law, we will obtain the necessary consent before collecting or processing personal information.
02information we collect
Depending on how you use the Driver App, we may collect the following categories of information.
2.1 Account and Contact Information
We may collect:
- Full name.
- Email address and phone number.
- Driver account ID and account credentials.
- Profile and account registration information.
- Communications with our customer support team.
We use this information to create and manage accounts, authenticate users, communicate with drivers, and provide our services.
2.2 Location Information
With your permission, the Driver App may collect precise location information from your mobile device using GPS or other location services while you are using the App.
Location information may be used to:
- Identify your location for job dispatch and coordination.
- Support navigation to pickup and delivery addresses.
- Facilitate job acceptance and progress updates.
- Coordinate pickups and deliveries.
- Provide relevant location or estimated arrival information to customers.
- Support job verification, dispute resolution, safety, and fraud prevention.
The Driver App is intended to collect location information while you are using the App. We do not intend to collect continuous background location when the App is not in use.
You can manage or revoke location permissions through your device settings. Disabling location access may affect certain App functions.
2.3 Job and Transportation Information
We may collect and maintain records relating to transportation jobs, including:
- Available, accepted, ongoing, and completed jobs.
- Pickup and delivery addresses.
- Scheduled pickup and delivery times.
- Job status, distance, and relevant timestamps.
- Customer instructions and job-related communications.
- Delivery confirmations, photographs, or signatures, where the relevant features are available and used.
- Estimated payouts, job fees, and completed-job payment records.
We use these records to coordinate transportation services, display job information, maintain transaction records, provide customer support, and resolve disputes.
2.4 Financial and Payout Information
The Driver App may display estimated job payouts, applicable fees, and completed-job earnings or transaction records.
We use this information to help drivers understand their job-related earnings and to maintain relevant operational and accounting records.
The Driver App does not necessarily collect bank account or payment card details simply because job payout information is displayed. Any financial information actually collected will be handled according to the applicable service and payment arrangements.
2.5 Device and Technical Information
Depending on the App configuration and integrated services, we or our technology providers may collect technical information, including:
- Device type and operating system.
- App version.
- IP address and relevant server logs.
- Crash reports and diagnostic information.
- Technical information required for authentication, troubleshooting, and platform security.
The information collected depends on the actual features and third-party services used by the Driver App.
03how we use your information
We use personal information for the following purposes:
- Creating and managing driver accounts.
- Authenticating users and maintaining account security.
- Displaying and assigning transportation jobs.
- Coordinating pickups, deliveries, and navigation.
- Recording job status and estimated payouts.
- Maintaining operational, transaction, and accounting records.
- Communicating job updates and important service notices.
- Providing customer support and resolving complaints.
- Detecting fraud, misuse, and unauthorized access.
- Maintaining, troubleshooting, and improving the Driver App.
- Meeting applicable legal, regulatory, tax, and recordkeeping obligations.
We will not use personal information for materially different purposes without providing any notice or obtaining any consent required by applicable law.
04how we share information
We may disclose relevant personal information to the following categories of recipients where reasonably necessary for the purposes described in this policy.
4.1 Customers
Customers may receive relevant information needed to coordinate and complete a transportation job, such as your name, relevant driver or vehicle details, job status, and location or estimated arrival information.
4.2 Technology and Service Providers
We may use third-party providers to support the operation of the Driver App, including:
- Cloud hosting and data storage providers.
- Job dispatch and fleet management systems.
- Mapping and navigation services.
- Technical support and system security providers.
- Analytics or diagnostic services, where integrated.
These providers may process personal information on our behalf or under their own applicable privacy terms, depending on the service and contractual arrangement.
4.3 Legal and Regulatory Authorities
We may disclose personal information where required or permitted by applicable law, court order, or regulatory requirements, or where reasonably necessary to protect the rights, safety, and security of CallTruck, our drivers, customers, or the public.
4.4 Business Transfers
Personal information may be transferred in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable legal requirements.
We do not sell personal information to third parties for their own independent marketing purposes.
05location permissions and use
Location access supports the transportation and dispatch functions of the Driver App.
The App will request the relevant device permissions where required. Location information will be used for the purposes described in this policy and in accordance with the permissions granted by the driver.
Drivers may change or revoke location permissions through their device settings. Certain features may not function correctly without location access.
06data storage and security
We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, authentication mechanisms, restricted access to operational information, and secure transmission of information where supported.
Access to personal information is limited to authorized personnel and service providers who need the information for legitimate purposes.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
07data retention and deletion
We retain personal information only for as long as reasonably necessary to provide our services, manage driver accounts, maintain job and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Different types of information may be retained for different periods depending on their purpose and applicable legal requirements.
When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal retention requirements.
ACCOUNT DELETION REQUESTS
Drivers may request deletion of their CallTruck Driver App account and associated personal information by emailing admin@calltruck.ca with the subject line:
CallTruck Driver Account Deletion Request
Please provide sufficient information to identify your account. We may request reasonable verification before processing the request.
We will review and process requests in accordance with applicable law. Subject to legal retention requirements and other lawful exceptions, we will delete the account and associated personal information that we are not required or otherwise permitted to retain.
Certain transaction, tax, accounting, security, or dispute-related records may need to be retained where legally required or otherwise permitted. Where appropriate, retained information will be restricted to the relevant purposes.
Account deletion does not automatically cancel outstanding legal or financial obligations.
08your privacy rights
Depending on your location and applicable privacy laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to applicable exceptions.
- Withdraw consent where processing is based on consent.
- Manage device permissions, including location access.
- Submit a privacy inquiry or complaint.
To exercise these rights, please contact us at admin@calltruck.ca. We may need to verify your identity before responding to your request.
09third-party services
The Driver App may integrate third-party services for hosting, mapping, navigation, authentication, diagnostics, or other operational functions.
These services may process information according to their applicable privacy policies and contractual arrangements with us.
Where required, we will provide appropriate notices and obtain necessary permissions or consent before personal information is collected or shared.
10international data processing
Depending on our technology providers and operational arrangements, personal information may be stored or processed in Canada or other jurisdictions.
Information processed outside your province or country may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or regulatory authorities as permitted by law.
We take reasonable steps to ensure that personal information receives appropriate protection in accordance with applicable privacy requirements.
11children's privacy
The Driver App is intended for individuals who meet the minimum age and eligibility requirements to provide transportation services.
The App is not designed for children, and we do not knowingly collect personal information from children in violation of applicable law.
12changes to this privacy policy
We may update this Privacy Policy to reflect changes in our services, technology, data handling practices, or legal requirements.
When we make changes, we will update the effective date above and provide additional notice where required by law.
If we introduce new features that materially change the personal information we collect or how we use it, we will update this policy and provide any required notices or obtain any required consent before implementing those changes.
13contact information
For questions about this Privacy Policy, personal information, or account deletion requests, please contact:
EASYMOVE CANADA LOGISTICS PLATFORM INC.
Service: CallTruck Driver App
Privacy Contact Email: admin@calltruck.ca
Website: https://calltruck.ca
Privacy Policy URL: https://calltruck.ca/privacy-policy-driver